Ride with Confidence. We've Got You Covered.
POLLUX E-BIKE, we want you to enjoy every journey with confidence. Our warranty support is designed to help eligible customers understand their coverage, access the appropriate service process, and get assistance with qualifying issues according to the applicable warranty terms and conditions.
Our warranty support helps customers understand the applicable coverage for their electric bike, including the relevant terms, eligibility requirements, and procedures for requesting service.
What's Covered Under Warranty?
Electric Motor
Assistance with qualifying motor-related defects, subject to the applicable warranty terms and exclusions.
Battery System
Warranty assessment for eligible battery-related defects according to the battery warranty conditions and specified coverage period.
Electrical Components
Assessment of qualifying issues involving covered electrical components, controls, or related systems.
Controller & Electronic Systems
Support for eligible defects in covered electronic control components, where included in the applicable warranty policy.
Other Covered Components
Additional components may qualify for warranty support depending on the bike model and the terms supplied at purchase.
Warranty coverage
Warranty coverage depends on the specific POLLUX E-BIKE model, component, purchase terms, and applicable warranty policy.
How Our After-Sales Support Works
Step 1
Contact Our Team
Reach out to POLLUX E-BIKE support and explain the issue you are experiencing.
Step 2
Provide Your Details
Prepare your bike model, purchase date, proof of purchase, and warranty documentation. Photos or videos of the issue may also help.
Step 3
Warranty Assessment
Our team will guide you through the applicable assessment process to determine whether the issue may qualify for warranty coverage.
Step 4
Receive the Next Steps
Following the assessment, you will be informed of the available options under the applicable warranty policy, which may include an eligible repair or replacement.
Discover where you can Experience Pollux E-Bike
Frequently Asked Questions!
How long is the warranty on a POLLUX E-BIKE?
Warranty duration varies according to the applicable product and component policy. Please refer to your official warranty documentation or contact our team to confirm the coverage period for your model.
Does the warranty cover the battery?
Battery coverage depends on the specific warranty terms, including any applicable conditions and exclusions. Please verify the battery warranty for your model before submitting a claim.
What documents are required for a warranty claim?
You may be asked to provide proof of purchase, your bike’s model details, warranty documentation, and information describing the issue.
Can I claim warranty service for accidental damage?
Accidental damage is commonly excluded from product warranties unless the applicable policy specifically provides coverage. Please consult the official POLLUX warranty terms.
Will POLLUX repair or replace a defective component?
The outcome depends on the assessment, the nature of the defect, and the applicable warranty policy. Eligible repairs or replacements will be handled according to those terms.
