Frequently Asked Questions!
Where can I purchase Pollux E-Bikes?
Pollux E-Bikes are available through our authorized sales channels and selected dealers. Contact our sales team to find the nearest showroom or available model.
What type of battery do Pollux E-Bikes use?
Pollux E-Bikes are equipped with rechargeable electric batteries designed to provide reliable performance for everyday commuting and recreational rides. Battery specifications and range vary by model.
How can I get after-sales support?
Our support team is available to assist with servicing, maintenance, warranty claims, technical issues, and genuine spare parts. Contact Pollux support or visit an authorized service point for assistance.
Do I need to register my E-Bike or have a driving license?
Registration and licensing requirements can vary depending on the E-Bike model and current local regulations. Please check the applicable requirements for your location before riding on public roads.
When will my E-Bike be delivered?
Delivery time depends on your location, selected model, stock availability, and order confirmation. Our team will provide an estimated delivery date when your order is confirmed.
What is the delivery fee?
Delivery charges may vary depending on your location and the selected E-Bike. Our sales team will confirm the applicable delivery fee before completing your order.
What is the warranty policy?
Pollux E-Bikes come with warranty coverage according to the applicable model and purchase terms. Warranty coverage may include specific components such as the motor, battery, controller, or electrical system. Please review the warranty terms provided with your purchase.
Where can I find Pollux E-Bike spare parts?
Genuine Pollux spare parts can be obtained through authorized dealers and service centers. Contact our support team to identify the correct parts for your E-Bike model.
What is the registration cost? Is it included with the purchase?
Registration costs and requirements depend on the applicable local regulations and E-Bike category. If registration is required, our team can guide you through the process and clarify whether any registration-related costs are included with your purchase.
How is an EMI purchase processed?
If EMI financing is available, customers can select an eligible financing option during the purchase process. Required documents, down payment, tenure, interest rate, and approval depend on the financing provider and applicable terms. Our sales team can guide you through the available EMI options.