After-Sales Service
Get support beyond your purchase with assistance for technical questions, bike operation, charging guidance, and service inquiries. Our team can help you understand your options and find the appropriate next step when you need assistance.
- Customer support
- Technical guidance
- troubleshooting assistance
- service coordination
Maintenance
Keep your POLLUX E-BIKE in good condition with recommended inspections and routine maintenance. Proper care can help identify potential issues early and support safe, reliable operation.
- Routine inspection guidance
- brake and tire checks
- battery care
- professional servicing recommendations
Spare Parts
Find information about replacement components suitable for your electric bike. Our team can help you identify the parts you need and inquire about compatibility and availability for your specific model.
- Parts identification
- compatibility guidance
- replacement inquiries
- sourcing suitable components.
Warranty
Understand your warranty coverage and the process for requesting assistance with eligible defects. We can guide you through the applicable terms, documentation requirements, and warranty assessment process.
- Warranty information
- claim guidance
- documentation assistance
- replacement assessment